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OnlyPerfume.co.uk Customer Service Department
We want to make sure you are completely happy with the service from us. Please email us anytime regarding any query, complaint or comment at:
customer.services@nicheindex.com
We have a team of representatives who will reply to you within 24 hours.
You may also contact us by post at the following address:
Customer Services
OnlyPerfume.co.uk
280 East Barnet Road
East Barnet
Herts
EN4 8TD
Please also refer to our frequently asked questions section should your query regard ordering, payment or delivery options.
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Frequently Asked Questions
ACCOUNT SET UP
Q. Do I have to register with Only Perfume before placing an order?
A. If this is the first time using Only Perfume you will be required to complete a form with all the details necessary in order for us to deliver. These details will only be used by Only Perfume, see Privacy. On all future visits to Only Perfume you will only be required to login in with the email address and password details you have set up, and you can view previous orders and amend personal details.
Q. How do I amend my details?
A. Log in to your account using your email address and password set up originally. This will take you to your account details screen. Tick the box next to contact details; check to edit/view contact details. You can now amend any details, but remember to click ‘update’ at the bottom of the screen to save changes.
Q. What if I forget my password?
A. If you forget your password, enter your email address and click the ‘click here’ below the password field. We will send the password to your email account.
ORDERING
Q. How do I order the product(s) I wish to purchase?
A. Once you have selected an item you can add this easily to your shopping cart by clicking ‘add to cart’ and then continue shopping or proceed to checkout.
Q. I’ve seen a product I might like to order another time can I save this for the future?
A. Whilst shopping for one item you may come across an item you would like another time, or perhaps you do not want to purchase the item there and then. Instead of adding these products to your shopping cart, simply click ‘add to wishlist’ and these products will be saved for you to view at any time and purchase .
Q. How can I view the products I’ve already selected/purchased?
A. You can view those items already selected by clicking ‘view shopping cart’.
Q. How do I remove a product I’ve previously selected but not yet paid for?
A. When in the shopping cart you click on the ‘remove’ link to remove any unwanted items.
Q. How do I know if my order was successful?
A. After payment has been successful you are redirected to your account details page. The most recent order will be at the top of the orders and the order status will be shown on the right hand side. You will also be sent an automatic confirmation by email.
PAYMENT
Q. What options do I have to make payments?
A. We accept VISA, MasterCard, Diners, Switch and American Express.
Q. Is it safe to give my card details over the website?
A. Yes! Only Perfume understand the concerns with shopping online and importance of protecting our customers. We use secure socket layer technology to safeguard your data, see site security.
Q. What is a promotion code, how can I use this?
A. Throughout the year Only Perfume will have several promotions running. If you have received a promotion code once you have finished shopping you can enter your unique code at the checkout screen. You will automatically see the the deduction and final amount to be charged.
Q. Can I change an order once it has been paid?
A. Unfortunately once an order has been paid for you are unable to amend this online. However if you would like us to make amendments on an order that has not been shipped please phone us and we will happily do this. Please note we ship throughout the day so please call as soon as you are aware so we can do this.
DELIVERY
Q. What are the shipping costs?
A. There are two services available, standard which costs £2.95 and next day, which costs £5.95 .
Q. How long will delivery take?
A. Standard is sent first class, recorded and usually takes 1-2 days and next day, if the order is placed before 4.30pm will arrive the next working day.
Q. Do I have to be there to sign for delivery?
A. A signature is required for all deliveries.
Q. Can I choose a different delivery address?
A. At the check out screen and before making payment you can choose the option for a different delivery address. Click the check box next to Deliver To ‘check ONLY if different to above address’ and complete the delivery address details. You can save these details by clicking ‘Save/amend delivery address for future orders’. The different delivery address must be specified on each order.
Q. How will I know if an attempt has been made to deliver my order?
A. A card will be left by royal mail or the courier with the detailed instructions to arrange re-delivery or to collect the parcel.
Q. What time will the delivery be?
A. Delivery will usually be in the am by royal mail, couriers used for next day services delivery between 8am – 6pm.
RETURNS
Q. What happens if I want to return a product after delivery?
A. Goods can be returned within 14 days of receipt for a full refund, providing they are in good condition and unopened. Please see the returns page for full details.
GENERAL
Q. How can I track my order?
A. You can track your order by logging into your account and clicking on the order number you wish to track. The order details, shipping instruction and delivery address will be listed. It will also have the status of the order. ‘Ordered’ is when payment has been successful and the order is being sent to warehouse. ‘Warehouse’ which means the order is being packed and will be shipped shortly or ‘Despatched’, the order has been shipped and the date of despatch will be shown.
Q. How can I contact someone at Only Perfume
A. Customer services (links to contact us page) are available during 8am – 8pm Monday – Friday for any queries regarding orders and account details. You can also contact customer services
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Shipping Info
Shipping Costs UK:
Standard Delivery: Royal Mail 1st Class Recorded - £2.95
Next Day Delivery: Courier - £5.95
Orders over £40 will be shipped free of charge on the standard service.
Delivery Time:
All orders placed before 4.30pm Monday to Friday will be shipped the same working day, subject to stock availability. Should there be any delay with shipping you will be notified by email of the expected despatch time.
Orders on the standard service will be shipped Royal Mail 1st class, and usually take 1-2 days for delivery, but please allow up to 7 days from despatch.
Orders shipped on Next Day service will arrive the next working day.
A signature will be required on receipt for all shipments.
In the case of multiple products we will often ship the available parts of the order immediately. The remaining items will be despatched as soon as they become available, at no extra cost.
No-one there to sign:
If you are not available when delivery is attempted, a card will be left. Full instructions on arranging a redelivery or collection will be on that card.
Packaging:
Orders are shipped in secure cardboard boxes. We ship in plain packaging to ensure your confidentiality. However, please note our return name and address (without the onlyperfume.co.uk logo) will be on the box for delivery purpose.
International Deliveries :
We regret that currently we are only able to ship to addresses within the United Kingdom.
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Returns Policy
At Only Perfume, customer satisfaction is our main priority. If for any reason you are not happy with a product you can return this to us, within 14 days of purchase, for a full refund.
If you have missed the 14 day money-back period, you can still return the product to us within the following 14 days for store credit on anything else on our site.
eg. the product was purchased on the 1st January: you have until the 15th January to receive a full refund, then after that until the 29th January to receive store credit on your account.
Unfortunately, for reasons of hygiene, we will not replace or refund items if they have been opened or any seals been broken, unless they are faulty or do not comply with contract.
Please note: Postage and packing is non-refundable. Proof of purchase is required for returns
Please supply the reason for the return. All goods are to be returned to:
Returns Dept.
Onlyperfume.co.uk
280 East Barnet Road
East Barnet
Herts
EN4 8TD
We recommend using a recorded service and getting proof of delivery when returning products.
Damaged Items
If an item is received damaged or defective, we will issue a replacement or full refund as soon as we are in receipt of the damaged product.
Please contact customer services, quoting your order number, as soon as you are aware of the defect, damage so we can arrange for the replacement .
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Complaints
If, in the unlikely event that you have a complaint, please contact:
customer.services@nicheindex.com
We will endeavor to respond promptly with a solution to your problem.
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Privacy Policy
We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
- Name
- Address
- Phone Number
- Email Address
- Credit/Debit Card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, please contact us.
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Security Policy
This section is undergoing development, contact us for a copy of our security policy.
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Terms & Conditions
Copyright
All content displayed on this site, including but not limited to: web site design, text, graphics, logos, button icons, images, animation and video & audio clips are Copyright (c)2006 OnlyPerfume. All Rights Reseved. All software used on this site is the property of OnlyPerfume or its software suppliers and is protected by U.K. and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with OnlyPerfume or using this Web site as a shopping resource. Any other use of materials on this Web site - including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance without the prior written permission of OnlyPerfume is strictly prohibited.
Trademarks
All page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of OnlyPerfume and may not be used in connection with any product or service that is not offered by OnlyPerfume in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits OnlyPerfume. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
Product & Price Display
OnlyPerfume sell only genuine, boxed products. All images are for illustration purposes only and are generally an image of the unboxed perfume bottle. This is to aid in identification of the product. Product shape may also differ from the image, depending on bottle volume.
Prices displayed are in UK Pounds Sterling and include VAT. Please note special offer prices are only valid if the item is purchased at the time of the offer. OnlyPerfume will only offer a refund of the price at which the item was purchased. OnlyPerfume reserves the right to change price and availability information without notice.
Disclaimer
OnlyPerfume has taken all reasonable care in the preparation of the contents on this website, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, OnlyPerfume makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site.
OnlyPerfume shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this website.
OnlyPerfume reserves the right to decline orders for bulk or high value purchases. Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details and full address details. OnlyPerfume reserves the right to cancel any orders if this information cannot be supplied. OnlyPerfume reserves the right to deliver certain orders to the Invoice Address only. Customers will be notified by e-mail if this is the case.
If OnlyPerfume has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible to either offer an alternative item (to the same value) or we will credit your card for the cost of the unavailable goods. OnlyPerfume will not be obliged to offer any additional compensation for disappointment suffered.
OnlyPerfume makes no representation or warranty, express or implied (including, without limitation, warranties as to quality or fitness for purpose) in connection with any product(s) supplied by it under these Terms. In any event, OnlyPerfume 's sole liability and the user's sole remedy for any defective product(s) supplied under these Terms shall be the replacement by OnlyPerfume of the defective product(s).
OnlyPerfume shall not be liable for economic or financial loss or any special, indirect or consequential loss or damage whatsoever and howsoever arising.
No exclusions of OnlyPerfume´s liability in these Terms shall apply to any damages arising from death or personal injury caused by the negligence of OnlyPerfume or any of its directors, employees or agents or fraudulent misstatement.
Privacy Policy
By accessing or using the OnlyPerfume website, you agree to the terms of the OnlyPerfume Privacy Policy, viewable here.
Cookies
When you visit OnlyPerfume you can surf the site anonymously and access important information without revealing your identity. However, in order to provide a better service, we may use "cookies" to track your visit. A cookie is a small piece of information that the website stores on your web browser and can later retrieve. We use cookies for a number of administrative purposes, such as recording your log in status so you do not have to log in to the site at every visit (unless you wish to). The cookie cannot be read by a website other than the one that sent the cookie.
While OnlyPerfume uses cookies to track your visit, most cookies last only through a single session or visit. Similarly this information does not identify you personally and you remain anonymous unless you have otherwise provided OnlyPerfume with personal information. Please note that it is possible to set up your web browser to inform you when you receive a cookie, giving you the chance to decide whether or not to accept it.
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